Refund and Returns Policy

Effective Date: May 29, 2026

At EarthBreeze, customer satisfaction is an important priority. We strive to provide high-quality products and a positive shopping experience for every customer. If for any reason you are not completely satisfied with your purchase, this Refund and Returns Policy explains the conditions and procedures for requesting a return, exchange, or refund.

Customers may request a return within 30 days from the date of delivery. To qualify for a return, items should be unused, unopened, and in their original packaging whenever possible. Products that have been excessively used, damaged through improper handling, or returned without original packaging may not qualify for a full refund. Certain products may be considered non-returnable for hygiene, safety, or clearance reasons.

To begin a return request, customers should contact our support team with the order details, including the order number, product information, and reason for the return. Our customer service team will review the request and provide instructions regarding the return process. Unauthorized returns sent without prior approval may experience delays or may not be accepted.

Once a return request has been approved, customers are responsible for carefully packaging the item to avoid damage during return shipping. Depending on the reason for the return, return shipping costs may be the responsibility of the customer. If the return is the result of a damaged item, incorrect product, or shipping error caused by EarthBreeze, reasonable return shipping costs may be covered or reimbursed after verification.

After the returned item is received and inspected, a refund decision will be processed within a reasonable timeframe. Approved refunds are generally issued to the original payment method used during the purchase. Processing times may vary depending on the payment provider or financial institution. Customers will receive confirmation once the refund has been completed.

If a product arrives damaged, defective, or incorrect, customers should contact us as soon as possible after delivery. Providing photos of the item and packaging may help speed up the resolution process. In these situations, we may offer a replacement, exchange, store credit, or full refund depending on the circumstances and product availability.

Exchanges may be available for eligible items. If a customer wishes to exchange a product for a different size, variation, or replacement item, our support team will assist with available options. Exchange requests are subject to product availability at the time the request is processed.

Orders may only be canceled before they have been processed or shipped. Once an order has entered fulfillment or has already been dispatched, cancellation requests may no longer be possible. Customers who no longer want an item after shipment may still request a return according to the conditions outlined in this policy.

Refunds may be partially reduced in situations where returned products show signs of use, missing components, damaged packaging, or conditions that reduce the resale value of the item. Returns that do not meet the eligibility requirements may be rejected and returned to the customer.

EarthBreeze reserves the right to refuse returns or refunds in cases involving suspected abuse, fraudulent activity, unauthorized reselling, or repeated excessive return behavior. These measures help protect the integrity of our services and maintain fair policies for all customers.

We recommend that customers inspect their orders promptly after delivery and contact us with any concerns as quickly as possible. Delayed reports regarding damaged or missing items may affect the ability to process certain claims.

This Refund and Returns Policy may be updated from time to time to reflect operational, legal, or service changes. Continued use of our services after updates indicates acceptance of the revised policy.

For any questions regarding returns, refunds, exchanges, or order assistance, please contact:

EarthBreeze
Email: earthbreezeus@outlook.com
Phone: (185) 987-2571